Privacy Policy

Scope of this policy

GLUZO AI INC (“GLUZO,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, retain, and disclose information relating to customers, prospective customers, visitors to our online stores, and users of our websites, mobile applications, and associated services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy. This policy applies to information collected through the Services and through related communications with us.

Information we collect

Information you provide

We collect information you provide when you create an account, place an order, participate in a promotion, submit a review, upload content, contact support, or otherwise interact with us. This information may include:

• Name, email address, telephone number, and account credentials.
• Billing, delivery, and contact addresses.
• Order details, preferences, wishlist information, and customer service messages.
• Payment-related information processed by our authorized payment providers.
• Photos or other content you choose to provide when using eligible features.

Information collected automatically

When you use the Services, we may automatically collect technical and usage data, including IP address, browser type, operating system, device type, app version, identifiers, pages or screens viewed, links clicked, dates and times, referral information, crash data, and interactions with shopping and application features.

Communications and support

We may retain emails, support requests, contact form submissions, and information about our communications with you. Calls may be monitored or recorded where permitted by law for training, quality, security, and customer support purposes.

How we use your information

We may use information to:

• Provide, operate, personalize, and improve the Services.
• Create and manage accounts, carts, wishlists, orders, delivery, returns, and refunds.
• Process payments and prevent fraud, abuse, and unauthorized activity.
• Provide customer service and respond to requests.
• Develop recommendations and improve product discovery.
• Send transactional messages and, where permitted, marketing communications.
• Measure performance, understand usage, and improve reliability and security.
• Comply with legal, accounting, tax, and regulatory obligations.

Depending on the applicable law, our legal bases may include performing a contract with you, complying with legal obligations, pursuing legitimate business interests, and your consent where consent is required.

Cookies and similar technologies

We use cookies, local storage, SDKs, pixels, and similar technologies to operate the Services, remember choices, keep accounts and carts functioning, understand performance, prevent fraud, and measure advertising.

These technologies may be grouped as:

• Essential: required for security, authentication, checkout, and core features.
• Functional: remember settings and personalize your experience.
• Performance: help us understand how the Services are used and improved.
• Advertising: help us and our partners measure and deliver relevant advertising.

You may control cookies through your browser or device settings. Disabling essential technologies may prevent certain Service features from working properly.

Online analytics and advertising

We may use analytics and advertising providers to understand usage, measure campaigns, attribute app installations and transactions, prevent fraud, and show relevant content or advertisements. Information may include cookie or device identifiers, advertising identifiers where permitted, IP address, transaction and browsing history, campaign information, and interactions with advertisements.

Your mobile operating system and browser may provide controls for advertising personalization, tracking permissions, and identifier access. Where required, we request consent before using information for personalized advertising.

How we share and disclose information

We do not sell or loan personal information. We may disclose information to:

• Affiliated companies that support the operation and development of the Services.
• Payment processors, delivery providers, hosting companies, analytics providers, customer support providers, fraud-prevention vendors, and other service providers.
• Advertising and measurement partners, subject to applicable law and your choices.
• Government authorities or other parties when required by law, legal process, or to protect rights, safety, property, and the integrity of the Services.
• A successor or potential successor in connection with a merger, financing, acquisition, restructuring, or sale of business assets.

Service providers are permitted to process information only for authorized purposes and are expected to protect it appropriately.

Retention of information

We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this policy, comply with legal and tax requirements, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary according to the nature of the information and applicable obligations.

Your rights and choices

Depending on where you live, you may have rights to request access, correction, deletion, portability, or restriction of your personal information; object to certain processing; withdraw consent; or appeal a decision regarding a privacy request.

We may need to verify your identity before completing a request. You may unsubscribe from marketing communications through the instructions included in those communications. Transactional communications relating to accounts or orders may still be sent.

Third-party links and services

The Services may link to websites, applications, payment providers, or features operated by third parties. Their privacy practices are governed by their own policies, and GLUZO is not responsible for their content or privacy practices.

Children’s privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that a child has provided personal information without appropriate authorization, we will take reasonable steps to delete it.

How we protect information

We use reasonable administrative, technical, and organizational safeguards designed to protect information against accidental or unlawful loss, misuse, alteration, disclosure, or access. No transmission or storage system is completely secure, and we cannot guarantee absolute security.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in the Services, our practices, or applicable law. We will post the revised policy and update the effective date. Your continued use of the Services after an update is subject to the revised policy.

Contact GLUZO

For questions, complaints, or requests concerning this Privacy Policy or our handling of personal information, contact: